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Press Release
CollabNet announces Enterprise Commercial Support, Training and Services for Subversion 1.4
Enterprise-class services and commercial contracts ease the adoption of Subversion in the enterprise
BRISBANE, Calif., Sep 20, 2006 — Following-up on the recent release of Subversion® 1.4 by the Subversion open source community, CollabNet, the primary corporate sponsor of Subversion, today announced the immediate upgrade of its commercial support, training and services offerings to cover Subversion 1.4.
CollabNet, as the initiator of the Subversion open source project, is the greatest source of knowledge and technical expertise on Subversion for large development organizations who want to standardize their version control practices around Subversion. CollabNet's expertise garnered while embedding Subversion as part of its CollabNet® Enterprise Edition offering brings enterprises a high degree of confidence in Subversion as an open source solution and helps them achieve the greatest value out of their Subversion deployment.
The portfolio of services and solutions that CollabNet makes available around Subversion includes:
- Commercial Technical Support: The three levels of support, Silver, Gold and Platinum, provide up to 24x7 follow-the-sun coverage and are delivered by CollabNet's support department which has direct access to Subversion committers. Technical support relies on a centralized electronic ticket system to ensure quality and systematic follow-through on all requests.
- Education: Training resources include traditional instructor-led classes and an eLearning Center with a series of Subversion classes available on-demand targeted at both end-users and repository administrators. CollabNet also offers flexible training programs that can be tailored to any customer's needs.
- Migration services: CollabNet's consultants can perform repository migration from legacy systems for customers who do not have the required in-house expertise or can augment existing conversion scripts with best practices on how to set up a Subversion repository.
- Consulting services: CollabNet's consultants can provide assistance with deploying version control best practices and help development teams set up and configure their Subversion repository to best meet their needs.
- Online added-value services: access to peer knowledge will be available through the upcoming CollabNet online community that will be dedicated to users of Subversion and CollabNet.
- A suite of web-based development solutions: Subversion is embedded within Subversion On Demand, CollabNet Enterprise Edition and CollabNet Community Edition, CollabNet's suite of solutions which are geared at solving the needs of geographically dispersed development teams and can be deployed on premise or as a turnkey hosted management service.
"Our goal is to give every customer, from the beginner to the very advanced, the best service and technical advice available on Subversion", says Michael Lavoie, Director of Support at CollabNet. "The adoption of Subversion at Global 2000 is exploding, and our global staff is ready to provide hands-on technical assistance to the estimated 600,000 developers who use Subversion daily."
A growing number of enterprises are shifting to Subversion from costly legacy version control systems that have become obsolete and just don't scale in a world where globally distributed development has become mainstream. CollabNet is committed to making Subversion the new standard for version control in the enterprise by bringing world-class services to its customers and embedding Subversion as part of CollabNet Enterprise Edition, its high-end Collaborative Development platform.
