The Go2Group CRM Plugin provides tighter collaboration between support teams and sales teams. Support and sales teams work hand-in-hand, even when working in different environments. The Go2Group CRM Plugin returns the focus to your clients, integrating JIRA with Salesforce or SugarCRM. Go2Group, a Platinum Atlassian Expert, designed the CRM Plugin to display customer data in a JIRA ticket and JIRA issues in a Salesforce or SugarCRM screen, sharing timely knowledge between two otherwise disparate teams. A typical use case is an interaction among three different groups where the CRM Plugin is used to keep everyone in sync even while using their same systems.
Nothing is required to install on the CRM system. It is common for users to create custom buttons to link / sync cases to JIRA or to list issues linked to a Salesforce record.
With CollabNet TeamForge’s support of JIRA, users of JIRA tracker functionality can collaborate more effectively, both with TeamForge users and amongst themselves. The Go2 Group CRM Plugin brings in the front-line support and the direct customer (end-user) into the DevOps flow. The integration supports Atlassian JIRA V4.0 or newer, Salesforce Enterprise, Unlimited and Professional Editions, SugarCRM, V5.1.0a or newer, and while additional customization may be needed, Go2Group can provide a stored procedures list for any database-driven CRM system