Seamless Technologies has developed a series of Business Service Management accelerators as connectors targeted at helping to automate integration requirements at different levels of integration. These include event-based, data-based service impact connectors, as well as workflow/trouble ticket integration for ITIL service support automation. The connectors are designed to accelerate new or existing deployments and reduce time to value of costly vendor products.
Seamless has created an integrating connector between the CollabNet TeamForge platform and BMC® Atrium™ Configuration Management Database (CMDB). For continuous process improvement, the Seamless Connector for CollabNet TeamForge provides real-time synchronization between the Change Management process and application release process. Process improvements can maximize project agility and optimize resource utilization. Seamless’ Connector for CollabNet TeamForge improves availability and quality of service by consolidating disparate silos.
Before installation of the Seamless Connector for TeamForge to BMC Atrium CMDB, the Change Management process and the application release process were completely separate silos. With the introduction of this connector, customers get a complete ITIL view of application lifecycle components as Configuration Items CIs within the CMDB which help recognize the relationships between different application components. This provides regulatory and process compliance and business and operational efficiency gains. Easy to implement, this product will show value within an hour after installation.