Silver

Agile project management
with support for teams

$276

per user/
per year

Free Trial
Gold

Agile project management
with support for serious projects

$288

per user/
per year

Free Trial
Platinum

Enterprise-grade Agile project
management with enterprise support

$300

per user/
per year

Free Trial

Compare Plans

Support Plans Silver Gold Platinum
Annual Pricing (per user) $276 $288 $300
Support Hours 8x5 24x5 24x7x365
Named Contacts 2 5 10
Annual Case Allotment 74 120 Unlimited
Support Portal × × ×
Email Support   × ×
Phone Support   × ×
Live Chat     ×
Initial Incident Response
P1 4 hours 2 hours 1 hour
P2 24 hours 16 hours 8 hours
P3 2–3 days 1–2 days 24 hours
Other Options
Tool Conversion Projects Additional, SOW 2 included 4 included
System Health Monitoring (if SaaS) 99% uptime
24x7x365
99.5% uptime
24x7x365
99.9% uptime
24x7x365
Custom professional service, personal support admins (PSA), Advanced Disaster Recovery options available at additional charge.

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