Private TeamForge Hosting

Get instant access, upgrades in minutes and access all project artifacts

Since 1999, CollabNet has pioneered and delivered industry's most robust Hosted deployment model for Web-based distributed software development. With the TeamForge Hosted option, your up-front Information Technology (IT) investment in software development infrastructure, associated hardware, and system administration resources is eliminated. In stark contrast to traditional LAN-based solutions, the TeamForge Hosted option provides you with instant access for new team members, upgrades in minutes versus days and weeks, and the industry's highest availability for anytime, anywhere access to all project artifacts.

Standard Services

  • 24x7 Live Support
  • 24x7 Operations
  • Multiple SOCs
  • Multiple Data Centers
  • Encryption (SSL/SSH)
  • Intrusion Detection
  • Standard DR/BCP
  • Resilient Network Core
  • Upgrade and Patch Maintenance
  • SAS70 / ISO 17799 Security Control Standards

Optional Services

  • VPN Services
  • Encrypted File Services
  • Private Links
  • Enhanced Support Plans
  • Enhanced DR/BCP
  • ActiveDR™ Service
  • Custom Upgrade / Project Plans
  • Designated TSAM / Priority Upgrades
  • Anti-Spam/Anti-Virus

SaaS Delivery Details

Broad Bandwidth and Reliable Access
CollabNet has access to a worldwide network backbone. Connectivity to this backbone is via a multiple gigabit connections, which can be easily expanded to satisfy customer requirements.

CollabNet datacenter partners have nearly 500 peering relationships at its datacenter facilities. These relationships allow CollabNet to connect its datacenter network directly to other Internet providers as desired. The third party peer link allows for connectivity redundancy independent of the CollabNet datacenter provider. It allows CollabNet to work seamlessly around network problems within the provider's fabric, as well as to perform "traffic shaping" to provide customers with the best, fastest and most reliable user experience. The traffic shaping capability allows CollabNet to determine the highest-performance Internet routes between the CollabNet environment clusters and the customer's own facilities.

Scalable Server Farm
CollabNet runs on industry-leading operating systems and servers, offering superior security management and reliability. In addition, each server is hardened, ensuring all unnecessary services and daemons are disabled, eliminating risk of attack via back doors in non-essential services. Within each Internet datacenter, the LAN architecture has been designed to scale at a pace equal to or greater than our client's bandwidth requirements. Using a layer 2/3 switch, the architecture allows rapid scalability in anticipation of customer demand.

Facilities
The datacenter facilities are reinforced against possible earthquake damage, and protected by physical access security, including human security guards, a pass card system, video surveillance, and other security measures. Within the facilities, all equipment is in CollabNet's own secure cages and can be accessed only by CollabNet-authorized personnel. CollabNet's space within the datacenter can be quickly reconfigured to accommodate overall growth in CollabNet's business or the needs of a particular customer.

The datacenter provides stable temperature and humidity levels for operating computer and network equipment. Advanced detection technology is used to detect smoke and fire at a very early stage, and then triggers a fire suppression system that is designed to protect electrical equipment and to confine fire suppression techniques to only the area affected.

Redundant Power
The datacenter provides multiple Main Points of Entry (MPOEs) for electrical power to provide redundancy in the event of a failure of any one external power source. Within the datacenter, all power is run through a Continuous Power System (CPS) that conditions the power for use within the center and provides two levels of redundancy, one to provide backup in the immediate aftermath of an external power outage, and a second to provide emergency power during an extended outage. The system meets or exceeds the rigorous requirements of power quality standards mandated by the United States Department of Defense and others.

Hosted Solution Security
Security is provided in the CollabNet environment on multiple layers, including the physical, network, host, and application layers. CollabNet datacenter partners maintain a 24x7 staff presence, network staff, and security guards at the datacenter. Coupled with physical defenses including bulletproof glass, video cameras, and motion detectors, no portion of the facility is left unmonitored for any length of time.

All CollabNet servers are on their own dedicated Ethernet segment to ensure the privacy of data transmitted between servers and are behind a firewall to prevent outside attacks.

Hosted Solution Security Features

Security Layer Need CollabNet Solutions
Physical Security Ensures unauthorized personnel cannot access the systems. 24x7 staff presence, including network staff and security guards. Coupled with physical defenses such as bulletproof glass, video surveillance, and motion detectors. Upon entrance, visitors must pass multiple security checkpoints before access is granted.
Each CollabNet deployment is a separate hardware and software installation housed in CollabNet's secure data centers. This ensures that no CollabNet customer has access to any other customer's CollabNet environment installation.
Network Security Prevent access via firewall breaches CollabNet takes a comprehensive approach to network security, providing barriers both within and outside the network. CollabNet's network design provides for a firewall at the network's edge, network access control, and mini-firewalls within the network to protect individual hosts. CollabNet's security framework provides for partitioning the network and includes specially configured zones for publicly accessible machines, so that security breaches in one portion of the network can be contained to only that portion.
Private Network Access Application Level Access Connect to the CollabNet environment hosted service over the public Internet with security provided by application-level encryption (e.g., SSL and SSH) and associated authentication mechanisms.
Virtual Private Network (VPN) Encrypted and authenticated communication. A VPN provides a secure (encrypted and authenticated) data communications pathway for all communications between your systems and the CollabNet datacenter network, using the public Internet to carry the VPN traffic.
Private Leased Lines Network isolation If you desire greater network isolation, CollabNet can provide a dedicated network connection between your facility and the CollabNet datacenter, using private leased data communications circuits. This dedicated connection can include redundant circuits and network equipment as appropriate to meet your requirements for network availability.