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  • Support and Community Services

    CollabNet offers a range of professional world wide technical Support Programs that includes access to ongoing product updates and patches, SaaS migrations, guaranteed response times, optional 24x7 phone support, on-line help and knowledge bases, and more. In addition, CollabNet provides free openCollabNet Community Support which includes access to FAQs, release notes, roadmaps, user forums and documents, and more for general installation and integrations issues for all CollabNet products and services.

    CollabNet Support Program Summary

    Community
    Silver
    Gold
    Platinum

    Program Descriptions

    CollabNet Community Support is a FREE service designed to get you up and running quickly with CollabNet products and certified integrations.
    CollabNet's Silver Support option is for organizations that require increased support response, additional case volume,
    and/or additional contacts to interface directly with Support.
    CollabNet's Gold Support option is for organizations that need an additional level of service to successfully develop, deploy, and maintain CollabNet applications. With this option, CollabNet helps you to use, migrate, and deploy CollabNet applications or services.
    CollabNet's Platinum Support option focuses on the requirements of our global customers. This includes:
    • All the benefits of the CollabNet Gold Support option
    • Live 24x7 phone support
    • Advanced enterprise offerings
    • Enterprise SaaS SLA and optional Services

    Pricing



  • Contact CollabNet

    Phone Number: 1-888-778-9793

    Email Address: info@collab.net

    Or use our online Contact Form

    Follow us on Twitter: http://twitter.com/CollabNet

    Customer Support Resources

    Use these resources to find out more about CollabNet products:

    • FAQs
    • Release notes
    • Product documentation

    Visit the CollabNet User Information Center