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  • Please be advised that Salesforce.com will be performing scheduled maintenance July 12, 07:00 PM PDT to July 13, 12:30 AM PDT. Customer Portal will not be available during this period. Call our Toll Free Number 1800 211 3047 in case of a P1 issue.

    Customer Support Portal

    The Customer Support Portal is where CollabNet customers ask questions directly to the CollabNet Support staff, view open support cases, and find information in the searchable knowledgebase. To find out more about purchasing Support packages that give you access to this portal, Contact CollabNet.

  • Customer Support Portal and the CollabNet Community: What’s the diff?

    The CollabNet Customer Support Portal and the CollabNet Community (also known as openCollabNet) are two separate entities and each requires different logins.

    The Customer Support Portal is for customers who have purchased Support packages. The Customer Support Portal lets you ask questions directly to the CollabNet Support staff and gives you access to the CollabNet knowledgebase.

    The CollabNet Community is a free resource for all users of CollabNet software. This community features discussion forums, technical articles, and best practices. Although CollabNet employees monitor this information, the focus is on community and individual involvement.