Meet the Team

Put a face to the name of support staff you have worked with. Meet the energetic members of our rapidly growing support team.

Annamalai Arunachalam

Annamalai Arunachalam

Technical Support

Joined CollabNet – May 2010

Annamalai has been a customer support executive for the past two years, and has enjoyed every phase of his role. He loves to deliver effective solution with a fast turnaround time to ensure the customer’s satisfaction. Annamalai lives by the motto “Arise awake and stop not till the goal is reached” - Swami Vivekananda.


Arun Prasad

Arun Prasad

Technical Support

Joined CollabNet – November 2008

Arun has 4 years’ experience in technical support and holds a master's degree in computer applications. His interests are in operating systems and networking. In his spare time, Arun enjoys watching cricket, movies, and listening to music.


Ashok Kumar

Ashok Kumar

Customer Support

Joined CollabNet – August 2010

Ashok has 3 years experience in technical support and holds a degree in Electronics and Communications Engineering. His interests are in networking and solving complex technical issues. His hobbies are watching cricket, movies and listening music. He believes in " Winning doesn’t always mean being first, winning means you're doing better than you've done before" .


Chad Fay

Chad Fay

Technical Support

Joined CollabNet – September 2011

Chad Fay joins CollabNet with 12 years of technical support and software testing experience. He is a technology enthusiast who enjoys exploring the new features in different flavors of Linux. He is a golf champion and his hobbies include cycling and playing music.


Chakravarthy Shankar

Chakravarthy Shankar

Customer Support

Joined CollabNet – September 2010

Chakravarthy has three years’ experience in customer support, and is passionate about providing quick solutions to the issues raised by customers. In his spare time, he is interested in philosophy and watching movies. Chakaravarthy’s motto is “Who Dares Wins" .


Dinesh Babu B.C.

Dinesh Babu B.C.

Customer Support

Joined CollabNet - February 2013

Dinesh joined CollabNet with 2 years of experience in customer support and he is a graduate in Electronics and Communications Engineering. He is a movie buff and spends his leisure time by listening to music and a lot of Social Networking.


Dinesh Balaji Subramaniyan

Dinesh Balaji Subramaniyan

Customer Support

Joined CollabNet – August 2011

Dinesh joins CollabNet with a post graduation in computer science. He is interested to explore the features and differences in various Linux distributions. He loves playing chess, hanging out with friends, trekking and enjoys any kind of music. He strongly believes in achieving success through teamwork.


Orlando Castro

Orlando Castro

Senior Technical Support

Joined CollabNet – May 2011

Orlando has over 10 years of experience in Linux administration and technical support. He loves exploring various technologies and in specific he is fascinated with internet security. He’s a foodie and loves jazz music.


Elango Subramanian

Elango Subramanian

Manager – Support

Joined CollabNet – April 2008

Elango’s passion for customer service dates back to January 2004. He highly enjoys resolving challenging computer issues—in fact, he will not rest until he solves the problem presented to him. Elango expresses a deep commitment to delivering customer satisfaction. In his spare time, he loves watching movies and going on long car drives.


Jeeva Guru

Jeeva Guru

Technical Support

Joined CollabNet – October 2005

Over the past six years, Jeeva has excelled and grown at CollabNet. His keen interest in technology encompasses KDE, SVN, Photoshop, and Flash. If Jeeva isn’t in the CollabNet office, you can most likely find him at the movie theater.


Jesse Arunkumar

Jesse Arunkumar

Subversion Support

Joined CollabNet – October 2010

Jesse Arun Kumar is a graduate in Computer Science Engineering. His passion is learning and experimenting with various technologies. In his spare time, Jesse enjoys playing basketball, photography, reading books, and long bike ride with his friends.


Jeyanthan Inbasekaran

Jeyanthan Inbasekaran

Subversion Support

Joined CollabNet – August 2010

Jeyanthan is a graduate in Electronics and Communications Engineering. He is passionate about Open Source Software. Jeyanthan’s hobbies include social networking and knowledge sharing on open source technologies.


Karishma Jugal

Karishma Jugal

Lead – Technical Support

Joined CollabNet – April 2005

Karishma’s support career dates back to her first days after college. She holds a Bachelor’s degree in Information Systems Management and MBA--a strong foundation as she seeks the right solution for her customers. Karishma’s mantra for issue resolution is: “Analyze, Develop, Test and Deliver… and do it quickly—the customer is waiting”.


Mark Lovell

Mark Lovell

Technical Support

Joined CollabNet – February 2010

Mark has been in the Technical Support for the last 10 years. In the last 3 at Danube/CollabNet, Mark has developed expertise in Scrum, ScrumWorks, and Agile support. Mark strongly believes in customer being the top in priority and that every customer deserves the best support experience. He is a certified Scrum Master and is passionate about helping customers embrace Agile development. He enjoys time with his family and going to the theater.


Martin Fieldhouse

Martin Fieldhouse

System Administrator

Joined CollabNet – October 2006

Martin's extensive customer service experience in hotel management has provided a strong foundation as he provides best-in-class customer support to CollabNet customers. He brings more than 14 years of IT experience, including Quality Assurance, Customer Support, and System Administration. He enjoys long walks with his dog on nice sunny evenings. Martin is accustomed to working with Windows, Mac, and Linux products.


Mary Gokoffski

Mary Gokoffski

System Administrator

Joined CollabNet – February 2010

Mary Gokoffski earned a BS in Computer Science/Software Engineering and has worked in a wide variety of business and scientific applications. She has held a variety of roles in software design, programming, documenting to 24x7 support, testing, and system administration. She enjoys solving complex and usability problems, and is always open to feedback.


Mohamed Hussain

Mohamed Hussain

Customer Support

Joined CollabNet – January 2012

Hussain joined CollabNet with more than 3 years of experience in technical support and he is an engineering graduate in Information Technology . He is an easy going guy with a lot of patience. His hobbies include surfing, watching movies and listening to Music.


Padma Ramanujam

Padma Ramanujam

Technical Support

Joined CollabNet – April 2011

Padma received her M.S in IIT-M, one of the elite educational institutes for Science & Technology in India. Padma has vast experience in customer service and relationship management. Reading, cooking, movies and puzzles are few of her diverse interests. While a good book/movie can keep her awake the whole night, a good puzzle(challenging support tickets) will transcend her to outer space.


Prashant Pallav

Prashant Pallav

Customer Support

Joined CollabNet – May 2013

Prashant joined CollabNet with more than 1 year of experience in Customer Support and he is a graduate in Electronics and communication Engineering. He is passionate about Astronomy and he loves dogs.


Prem Kumar

Prem Kumar

Customer Support

Joined CollabNet – February 2013

Prem joined CollabNet with 2 years of IT Support experience and holds a degree in Electronics and communication Engineering. He always goes by the phrase "When the going gets tough, the tough get going". His interests include watching hockey and playing cricket.


Pritha Solaiappan

Pritha Solaiappan

Lead – Customer Support

Joined CollabNet – October 2006

Pritha began her career in CollabNet support. She enjoys talking to customers and excels at finding solutions by putting herself in the customer’s place. Pritha is an asset to the department with her positive attitude. In her spare time, she enjoys listening to music.


Richie Jarvis

Richie Jarvis

Senior Technical Support

Joined CollabNet – June 2013

Richie joined CollabNet with 23 years of experience on various sectors including Banking and Telecommunications as a Sysadmin, Professional Services Engineer and Technical Support Engineer. He loves to work on new technologies to expand his knowledge and enjoys solving complex problems. He is an Amateur Astronomer and Astrophotographer whose images have been published in various astronomy magazines. Clear evenings are typically spent in his home observatory attempting to capture more data for his astrophotographs.


Robert Garcia

Robert Garcia

Technical Support

Joined CollabNet – February 2013

Robert joined CollabNet with more than 3 years of experience in customer support and is highly dedicated to resolve customer issues. He has passion towards emerging technologies in Linux environments. IN his spare time he enjoys watching movies, sports, music, eating and spending time with family.


Shrinivasan Tanigachalam

Shrinivasan Tanigachalam

System Administrator

Joined CollabNet – November 2008

Shrini enjoys working with free open source technologies. He strongly believes in the concepts of collaboration and community. Shrini’s greatest reward as a technical support administrator is the sheer pleasure of solving complex problems.


Sven Bold

Sven Bold

Senior Technical Support

Joined CollabNet - December 2012

Sven was working with RedHat Inc., as a Senior Consultant for 8 years before joining CollabNet. He loves working with open source technologies. In his spare time, he enjoys doing Kick Boxing, Aikido, competitive marksmanship, playing drums and going to beer festivals.


Vineeth Chandran

Vineeth Chandran

Customer Support

Joined CollabNet – March 2013

Vineeth joined CollabNet with 3 years of experience in technical support and hold a degree in Electronics and Communications Engineering. He is also a Red Hat certified System Administrator with interest towards Open Source technologies. He is an easy going guy with lot of patience and sense of humor. His hobbies include playing Games and listening to Music.


Vinodhinee Sharma

Vinodhinee Sharma

Customer Satisfaction Manager

Joined CollabNet – November 2008

As a customer satisfaction manager, Vinodhinee ensures outstanding support agent performance and high customer satisfaction. She monitors satisfaction levels, and reviews the quality of customer contacts handled by CollabNet support agents. Vinodhinee is passionate about work and play—she gives her best effort, no matter the situation.