Meet the Team
Put a face to the name of support staff you have worked with. Meet the energetic members of our rapidly growing support team.
Annamalai Arunachalam
Technical Support
Joined CollabNet – May 2010
Annamalai has been a customer support executive for the past two years, and has enjoyed every phase of his role. He loves to deliver effective solution with a fast turnaround time to ensure the customer’s satisfaction. Annamalai lives by the motto “Arise awake and stop not till the goal is reached” - Swami Vivekananda.
Arun Prasad
Technical Support
Joined CollabNet – November 2008
Arun has 4 years’ experience in technical support and holds a master's degree in computer applications. His interests are in operating systems and networking. In his spare time, Arun enjoys watching cricket, movies, and listening to music.
Ashok Kumar
Customer Support
Joined CollabNet – August 2010
Ashok has 3 years experience in technical support and holds a degree in Electronics and Communications Engineering. His interests are in networking and solving complex technical issues. His hobbies are watching cricket, movies and listening music. He believes in " Winning doesn’t always mean being first, winning means you're doing better than you've done before" .
Chad Fay
Technical Support
Joined CollabNet – September 2011
Chad Fay joins CollabNet with 12 years of technical support and software testing experience. He is a technology enthusiast who enjoys exploring the new features in different flavors of Linux. He is a golf champion and his hobbies include cycling and playing music.
Chakravarthy Shankar
Customer Support
Joined CollabNet – September 2010
Chakravarthy has three years’ experience in customer support, and is passionate about providing quick solutions to the issues raised by customers. In his spare time, he is interested in philosophy and watching movies. Chakaravarthy’s motto is “Who Dares Wins" .
Dinesh Balaji Subramaniyan
Customer Support
Joined CollabNet – August 2011
Dinesh joins CollabNet with a post graduation in computer science. He is interested to explore the features and differences in various Linux distributions. He loves playing chess, hanging out with friends, trekking and enjoys any kind of music. He strongly believes in achieving success through teamwork.
Leenus Roffun Silva
Customer Support
Joined CollabNet – August 2011
Leenus is a graduate in Electronics and Communications Engineering. He loves interacting with customers and solving their issues. He is passionate about photography and his hobbies include watching various language movies, reading and travelling.
Orlando Castro
Senior Technical Support
Joined CollabNet – May 2011
Orlando has over 10 years of experience in Linux administration and technical support. He loves exploring various technologies and in specific he is fascinated with internet security. He’s a foodie and loves jazz music.
Elango Subramanian
Manager – Support
Joined CollabNet – April 2008
Elango’s passion for customer service dates back to January 2004. He highly enjoys resolving challenging computer issues—in fact, he will not rest until he solves the problem presented to him. Elango expresses a deep commitment to delivering customer satisfaction. In his spare time, he loves watching movies and going on long car drives.
Jeeva Guru
Technical Support
Joined CollabNet – October 2005
Over the past six years, Jeeva has excelled and grown at CollabNet. His keen interest in technology encompasses KDE, SVN, Photoshop, and Flash. If Jeeva isn’t in the CollabNet office, you can most likely find him at the movie theater.
Jesse Arunkumar
Subversion Support
Joined CollabNet – October 2010
Jesse Arun Kumar is a graduate in Computer Science Engineering. His passion is learning and experimenting with various technologies. In his spare time, Jesse enjoys playing basketball, photography, reading books, and long bike ride with his friends.
Jesse Yowell
Support Engineer
Joined CollabNet - November 2010
Jesse Yowell’s has experience in customer support, systems administration, and web development. He is passionate and hardworking, who strives to provide top-notch support to customers. His keen interest in technology encompasses Linux, MacOS X, and FreeBSD. He enjoys training in kickboxing, making pixel art, making beats (he prefers the older Akai MPC samplers), and exploring new restaurants in San Francisco.
Jeyanthan Inbasekaran
Subversion Support
Joined CollabNet – August 2010
Jeyanthan is a graduate in Electronics and Communications Engineering. He is passionate about Open Source Software. Jeyanthan’s hobbies include social networking and knowledge sharing on open source technologies.
Karishma Jugal
Lead – Technical Support
Joined CollabNet – April 2005
Karishma’s support career dates back to her first days after college. She holds a Bachelor’s degree in Information Systems Management and MBA--a strong foundation as she seeks the right solution for her customers. Karishma’s mantra for issue resolution is: “Analyze, Develop, Test and Deliver… and do it quickly—the customer is waiting”.
Mark Lovell
Technical Support
Joined CollabNet – February 2010
Mark has been in the Technical Support for the last 10 years. In the last 3 at Danube/CollabNet, Mark has developed expertise in Scrum, ScrumWorks, and Agile support. Mark strongly believes in customer being the top in priority and that every customer deserves the best support experience. He is a certified Scrum Master and is passionate about helping customers embrace Agile development. He enjoys time with his family and going to the theater.
Martin Fieldhouse
System Administrator
Joined CollabNet – October 2006
Martin's extensive customer service experience in hotel management has provided a strong foundation as he provides best-in-class customer support to CollabNet customers. He brings more than 14 years of IT experience, including Quality Assurance, Customer Support, and System Administration. He enjoys long walks with his dog on nice sunny evenings. Martin is accustomed to working with Windows, Mac, and Linux products.
Mary Gokoffski
System Administrator
Joined CollabNet – February 2010
Mary Gokoffski earned a BS in Computer Science/Software Engineering and has worked in a wide variety of business and scientific applications. She has held a variety of roles in software design, programming, documenting to 24x7 support, testing, and system administration. She enjoys solving complex and usability problems, and is always open to feedback.
Mohan Achar
Director – Worldwide Support
Joined CollabNet – December 2003
Throughout his career, Mohan has been dedicated to making a difference in support organizations. He has an unwavering passion for customer service and excels at providing solutions to complex problems. Mohan is known for his willingness to learn new things and for his ‘can-do’ attitude.
Padma Ramanujam
Technical Support
Joined CollabNet – April 2011
Padma received her M.S in IIT-M, one of the elite educational institutes for Science & Technology in India. Padma has vast experience in customer service and relationship management. Reading, cooking, movies and puzzles are few of her diverse interests. While a good book/movie can keep her awake the whole night, a good puzzle(challenging support tickets) will transcend her to outer space.
Pritha Solaiappan
Lead – Customer Support
Joined CollabNet – October 2006
Pritha began her career in CollabNet support. She enjoys talking to customers and excels at finding solutions by putting herself in the customer’s place. Pritha is an asset to the department with her positive attitude. In her spare time, she enjoys listening to music.
Raguvaran Madhaiyan
Customer Support
Joined CollabNet – March 2011
Raguvaran is a graduate in Electronics and Communication Engineering. Ragu is Red Hat certified engineer who enjoys working in Linux based environments. Ragu loves music & time permitting attempts few notes & chords on his own. Ragu also enjoys playing cricket & watching movies with his friends.
Shrinivasan Tanigachalam
System Administrator
Joined CollabNet – November 2008
Shrini enjoys working with free open source technologies. He strongly believes in the concepts of collaboration and community. Shrini’s greatest reward as a technical support administrator is the sheer pleasure of solving complex problems.
Suresh Ranganathan
Customer Support
Joined CollabNet – October 2010
Suresh has recently completed his first year in customer support role. He enjoys managing issues and driving them to a successful resolution. In his spare time, Suresh likes martial arts and long drives with friends.
Sven Bold
Technical Support
Joined CollabNet - Dec 2012
Sven was working with RedHat Inc., as a Senior Consultant for 8 years before joining CollabNet. He loves working with open source technologies. In his spare time, he enjoys doing Kick Boxing, Aikido, competitive marksmanship, playing drums and going to beer festivals.
Vinodhinee Sharma
Customer Satisfaction Manager
Joined CollabNet – November 2008
As a customer satisfaction manager, Vinodhinee ensures outstanding support agent performance and high customer satisfaction. She monitors satisfaction levels, and reviews the quality of customer contacts handled by CollabNet support agents. Vinodhinee is passionate about work and play—she gives her best effort, no matter the situation.
