Subversion & Subversion Edge Support
CollabNet founded the open source Subversion project more than 10 years ago, and continues to work on improving its capabilities and performance. As part of our product offering, CollabNet provides various levels of support —from our community forums to Platinum 24X7 support. Choose a package that’s right for you. We have offerings for users that range from small business to enterprise. We offer Service Level Agreements, Phone Support, and easy access to Subversion Experts. The following chart details levels of coverage offerings can easily be customized to fit any specific business need.
Why Choose CollabNet for Subversion Support
Subversion Founder
Nobody knows more about Subversion than CollabNet. We founded the open source project more than 10 years ago, and we continue to demonstrate our commitment to the application and the user community. Project Leaders of Subclipse, AnkhSVN projects are part of our Core Engineering Team. CollabNet offers certified binaries, and now with Subversion Edge, we offer a certified stack that includes Apache and ViewVC. We’ve simplified Subversion installation and configuration. We have the largest active group of Subversion committers on staff.
SVN Committers in our Engineering team for support
Our support team lives and breathes Subversion. We work with the application every day, and we listen to what users have to say. Our commits are meant to continuously improve the code, and allow efficiencies for all users. If you have an issue or bug, there is no resource better qualified to solve it than a CollabNet engineer.
Dedicated Subversion Support Team
As part of our service offering, we make available a dedicated support team. In addition, you can purchase our Dedicated Support Advisor service, whereby you receive a dedicated resource to manage all your support issues to resolution.
Global Coverage
No matter where you are, we have a team ready and available to assist you. CollabNet has a global presence, with teams in the United States, Europe, China, Japan, Korea, and India.
Certified Subversion Binaries
CollabNet recently announced the availability of Subversion Edge, a certified stack that includes Apache and ViewVC. We’ve simplified Subversion installation and configuration by adding an intuitive web user interface.
All Clients supported [Subclipse, TortoiseSVN and AnkhSVN]
CollabNet Subversion works with any environment, with any third party tool you choose to use. We support all clients, and you can rest assured that your support engineer will be familiar with all components of your system.
P1 – Point Contact Assigned Until Issue Is Resolved
You will find our SLAs to be aggressive. For any P1 issue, you will be assigned a point of contact to facilitate communication until the issues is resolved to your satisfaction.
System Configuration Check
As an optional service, you can request a system configuration check & get our expert advice on recommended hardware.
Community Resources
Some of our best resources exist in the knowledge base that our community is known and respected for. Have a question, want some advice, need online training? Check out our user forums and see what the community has to offer.
