Compare Plans

CollabNet offers the most widely used application lifecycle management platform for distributed software development, that are backed by three support programs; Silver, Gold, and Platinum on an annual or multi-year subscription basis. Also available are Custom Support Plans that can be tailored to meet specific business needs.

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Subversion – Plan Comparison

Description Community Silver Gold Platinum
Application Options
General Installation × × × ×
CollabNet Certified Integrations × × × ×
Functional Use   × × ×
Support Hours   8x5 24x5 24x7
Annual Case Allotment   74 120 Unlimited
Named Contacts   2 5 10
Committers Corner   × × ×
E-mail Support   × × ×
Phone Support     × ×
Live Chat       ×
Online Subversion Training Documents       ×
Subversion Buddy       ×
Initial Incident Response
Critical – P1   4 Hours 2 Hours 1 Hour
Major – P2   24 Hours 16 Hours 8 Hours
Minor – P3   72 Hours 48 Hours 24 Hours
Low – P4   1 – 2 Weeks 1 Week 5 Days
Other Options
Upgrades   × × ×
Remote server Administration       ×
All Subversion Client Assistance   Limited Limited ×
Pricing (per year)
Open Source CollabNet Subversion Edge FREE $3,995 $7,995 $23,995
Open Source Apache Subversion FREE $4,995 $9,995 $29,995
New! Combination Pack:
Subversion Edge and Git
  $5,995 $11,995 $30,995

Get more with TeamForge support, already including Subversion and Git support.

Git Enterprise-grade

Enterprise-grade Git – Plan Comparison

Description Silver Gold Platinum
Application Options
General Installation × × ×
CollabNet Certified Integrations × × ×
Functional Use × × ×
Support Hours 8x5 24x5 24x7
Annual Case Allotment 74 120 Unlimited
Named Contacts 2 5 10
E-mail Support × × ×
Phone Support   × ×
Live Chat     ×
Initial Incident Response
Critical – P1 4 Hours 2 Hours 1 Hour
Major – P2 24 Hours 16 Hours 8 Hours
Minor – P3 72 Hours 48 Hours 24 Hours
Low – P4 1–2 Weeks 1 Week 5 Days
Pricing (per year)
Open Source Git $3,995 $7,995 $23,995
New! Combination Pack:
Subversion Edge and Git
$5,995 $11,995 $30,995

Get more with TeamForge support, already including Subversion and Git support.

Sign up for training classes, or contact us for migration from Subversion, TFS, ClearCase and CVS.

Learn more about CollabNet TeamForge with enterprise-grade Git.

ALM – Plan Comparison

Description Community Silver Gold Platinum
Application Options
General Installation × × × ×
CollabNet Certified Integrations × × × ×
Functional Use   × × ×
Support Hours   8x5 24x5 24x7
Annual Case Allotment   74 120 Unlimited
Named Contacts   2 5 10
E-mail Support   × × ×
Phone Support     × ×
Personal Support Admin   Optional Optional Optional
Live Chat       ×
Initial Incident Response
Critical – P1   4 Hours 2 Hours 1 Hour
Major – P2   24 Hours 16 Hours 8 Hours
Minor – P3   2 – 3 Days 1 – 2 Days 24 Hours
Low – P4   1 – 2 Weeks 1 Week 5 Days
SaaS Options
Application Administration       ×
System Health Monitoring   24x7 24x7 24x7
Uptime Guarantee   99% 99.5% 99.9%
Standard Upgrade Plan   × × ×
Custom Upgrade Plan       ×
Custom Upgrade Schedule       ×
Staged Upgrade Testing       ×
Enhanced Disaster Recovery   Optional Optional ×
Active Disaster Recovery   Optional Optional Optional
Virtual Private Disk   Optional Optional Optional
Pricing
CollabNet TeamForge FREE 18% 22% 25%
TeamForge Free Option License FREE Contact us Contact us Contact us
ScrumWorks Pro n/a Buy Buy Buy
License Upgrades Included   × × ×

Custom Support Plan

CollabNet's Personalized Support offering gives you a custom solution for your business. The program provides you with a designated System Administrator for all your requests, who will be your advocate at CollabNet. The System Administrator will personally monitor your cases and respond or route your queries as appropriate, using his strong knowledge of your configuration and environment. You can count on your admin to help you find the right knowledge base or self-help tools to meet your needs.

Contact CollabNet for more details.

ScrumWorks Pro – Plan Comparison

Description Silver Gold Platinum
Application Options
Support Hours 8x5 24x5 24x7x365
Named Contacts 2 5 10
Annual Case Allotment 74 120 Unlimited
Support Portal × × ×
E-mail Support × × ×
Phone Support   × ×
Live Chat     ×
Initial Incident Response
Critical – P1 4 Hours 2 Hours 1 Hour
Major – P2 24 Hours 16 Hours 8 Hours
Minor – P3 72 Hours 48 Hours 24 Hours
Other Options
Total Conversion Projects Additional, SOW 2 included 4 included
System Health Monitoring (if SaaS) 99% uptime
24x7x365
99.5% uptime
24x7x365
99.9% uptime
24x7x365
Pricing
Annual Pricing (per user) $276 $288 $300
Custom professional service, personal support admins (PSA), Advanced Disaster Recovery options available at additional charge.

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