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  • CollabNet Support Options


    Description
    Community
    Silver
    Gold
    Platinum

    Application Options

    General Installation

    CollabNet Certified Integrations

    Functional Use
     

    Support Hours
     
    8x5
    24x5
    24x7

    Case Allotment
     
    74
    120
    Unlimited

    Named Contacts
     
    2
    5
    10

    Phone Support
     
     

    Technical Account Manager
     
    Optional
    Optional
    Optional

    Initial Incident Response

    Critical - P1
     
    4 Hours
    2 Hours
    1 Hour

    Major - P2
     
    24 Hours
    16 Hours
    8 Hours

    Minor - P3
     
    2-3 Days
    1-2 Days
    24 Hours

    Low - P4
     
    1-2 Weeks
    1 Week
    5 Days

    SaaS Options

    Application Administration
     
     
     

    System Health Monitoring
     
    24x7
    24x7
    24x7

    Uptime Guarantee
     
    99%
    99.5%
    99.9%

    Standard Upgrade Plan
     

    Custom Upgrade Plan
     
     
     

    Custom Upgrade Schedule
     
     
     

    Staged Upgrade Testing
     
     
     

    Enhanced Disaster Recovery
     
    Optional
    Optional

    Active Disaster Recovery
     
    Optional
    Optional
    Optional

    Virtual Private Disk
     
    Optional
    Optional
    Optional

    Pricing

    CollabNet Subversion 1,2
    FREE
    $3,995
    $7,995
    $23,995

    Open Source Subversion 1,2
    FREE
    $4,995
    $9,995
    $29,995

    CollabNet TeamForge
    FREE
    18%
    22%
    25%

    License Upgrades Included
     



    1 SaaS Options not available for Subversion
    2 The TeamForge support contract covers only those Subversion binaries shipped with the TeamForge product. Support of any other Subversion binaries, requires a separate CollabNet Subversion support contract.

  • Looking for ScrumWorks Support?

    Danube is now a part of CollabNet. Find out more about Support options.

    Support options for ScrumWorks

    Customer Support Resources

    Use these resources to find out more about CollabNet products:

    • FAQs
    • Release notes
    • Product documentation

    Visit the CollabNet User Information Center

    Contact CollabNet

    Phone Number: 1-888-778-9793

    Email Address: Contact CollabNet

    Or use our online Contact Form

    Follow us on Twitter: http://twitter.com/CollabNet

    IGN Entertainment runs ModCenter, a game development management website designed for use by independent developers and mod creators on the CollabNet's TeamForge platform. "We are especially pleased to work with CollabNet and their TeamForge system, a proven leader in tools and community support for open source software development." said Jamie Berger, senior vice president of consumer products & technology for IGN Entertainment.