Technology Partners - Seamless Technologies

Real-Time Synchronization between Change Management and Application Release

Seamless Technologies has developed a series of Business Service Management accelerators as connectors targeted at helping to automate integration requirements at different levels of integration. These include event-based, data-based service impact connectors, as well as workflow/trouble ticket integration for ITIL service support automation. The connectors are designed to accelerate new or existing deployments and reduce time to value of costly vendor products.

Seamless has created an integrating connector between the CollabNet TeamForge platform and BMC® Atrium Configuration Management Database (CMDB). For continuous process improvement, the Seamless Connector for CollabNet TeamForge provides real-time synchronization between the Change Management process and application release process. Process improvements can maximize project agility and optimize resource utilization. Seamless' Connector for CollabNet TeamForge improves availability and quality of service by consolidating disparate silos.

Why CollabNet and Seamless Technologies?

Before installation of the Seamless Connector for TeamForge to BMC Atrium CMDB, the Change Management process and the application release process were completely separate silos. With the introduction of this connector, customers get a complete ITIL view of application lifecycle components as Configuration Items CIs within the CMDB which help recognize the relationships between different application components. This provides regulatory and process compliance and business and operational efficiency gains. Easy to implement, this product will show value within an hour after installation.

Optimize Enterprise Quality Automation

  • Enhance CMDB views with application and code based relationships
  • Link ITIL Incident, Change and CMDB applications with Application Release process
  • Reduce complexity of CMDB CI population, access, change, change detection and auditing

Integrate With Ease

  • Set frequency updates per your specific requirements
  • Modify field levels via a licensed configuration file
  • Translate, manipulate and normalize the source data with built-in functions

Improve Process Compliance

  • Enable ITIL, CM, AM, IM, PM, SIM processes across tool and organizational boundaries by synchronizing data and states
  • Integrate Change Management process and application release process according to best practice mapping guidelines
  • Control approval based application updates and code release processes

About Seamless Technologies

Seamless Technologies

Seamless Technologies is a leading supplier of solutions to increase service quality and reduce the cost and complexity associated with IT. Seamless Technologies focuses on increasing maturity and capability of an IT organization based on ROI recovery. This is accomplished by making the IT organization more effective by leveraging the existing tools to their capabilities and when needed adding new products within the improved processes. Based on Seamless' fifteen year history, we have helped customers transform IT groups within enterprise customers into managed service providers within the business.