CollabNet's Support is built on an unrelenting focus and commitment to Customer Success that results in consistently high customer satisfaction rating and high loyalty.
We want to thank you and your team for providing support to us during a critical time in which we were unable to access TeamForge. We especially want to commend CollabNet employees, Orlando and Annamalai – they were instrumental in getting us back up and running and appreciate all that they did to assist. CollabNet's dedication to its customers is outstanding and should be recognized – Thank you!- Cyndi Stegall, AnalyzeSoft
Orlando was very help full in standing up our new site and getting all the data and settings moved over with very minimal down time.- Eli Garcia, Northrop Grumman - Information Systems - Carson, CA
I have to say that Martin has always been helpful, informed, and patient in either explaining to me how things work or in actually getting them resolved to my satisfaction. Even though we communicate only by email, I know that when I send something to him, he will respond in a timely manner; I can rely on the fact that I will get an answer. It is rare to find such support these days, and I am greatly appreciate it.- Heidi Mayerhofer, Deutsche Bank
I would like to thank Annamalai for his efforts starting starting from understanding the issue, working with SVN engineers on this and finding out the solution for this issue. It is our pleasure to have CollabNet for our support.- Meru Jain, Hewitt Associates LLC
Orlando did a fantastic job of working through issues involved in upgrading our Development TeamForge server from 5.4 to 6.1, asking the right questions, and explaining what was happening as we went along. He was also willing to stick around and answer some questions unrelated to the specific case. So, I was really pleased all around: - the wait on the phone was not long. - Suresh got me to the appropriate person very quickly. - a WebEx was very quickly set up. - Orlando worked through the problems very proficiently and thoroughly.- Mike Gardner, IT Architect Crown Castle USA, Inc.
Mary Gokoffski was very knowledgeable in the specific technical challenges we faced. She provided a web-ex to ensure proper understanding and knowledge transfer. When we hit areas where further investigation was required we explained that we needed a response within 10 days to meet our aggressive schedule...Mary responded within 24 hours. While CollabNet has a history of excellent customer support, this was even better than normal. Thank you very much .- John J. Lysaght Jr, Barclay Card US
It was a delight to work with Orlando Castro. His commanding knowledge of linux systems helped us tremendously in quicker rebuilds and testing the application right away. On those issues where he was not familiar he was very persistent in resolving them by contacting the right people. I appreciate all the help provided by him and his teammates in upgrading our product from 5.3 to 6.1. Thanks again.- Raj Subramanian, Epsilon
The level of excellence in customer support you guys are displaying reminds me of how Microsoft was back in the 3.1 and VB 3.0 days. Super-duper! I hope you guys keep it up and don't get so big and so fat that you wind up moving slow as molasses on a cold winter day. Don't let me down like that CollabNet!- Joseph Perez, Federal Reserve Bank of San Francisco
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