Support - Frequently Asked Questions

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Methods for contacting support vary with the support plan you have purchased. For more details click here.
The primary point of contact from a company can request addition of support contacts by opening a support case. The number of named contacts allowable is defined by our Support Plans.
Default settings allow the primary point of contact (POC) to view all the cases filed by his colleagues. To grant this permission to other team members, file a support case that has been approved by the POC.
The priority field is not editable from support portal once the case is created. To change priority, update the case with the desired priority and CollabNet VersionOne support representatives will change it for you.
If you have purchased phone support, call our support hotline number and to reach the person handling your case. If your contact is not available, we can arrange a call back at your convenience. Our support organization is 24x7, with representatives in different time zones. We will do our best to put you in contact with the proper resource.
For beginners there is free documentation available for Subversion at: http://svnbook.red-bean.com/. For more advanced users visit our Training Portal.
Your CollabNet VersionOne account owner will provide you the license upon your purchase or renewal. You can also contact support to coordinate with account owner to obtain a license.
The escalation process is detailed here Support Policies.
CollabNet VersionOne offers three levels of support: silver, gold, and platinum. Detailed descriptions of the plans can be found under Support Plans.

* Apache, Apache Subversion and the Subversion logo are trademarks of the Apache Software Foundation. Subversion® is a registered trademark of the Apache Software Foundation.