Maintenance and Upgrades

For CollabNet Hosted Platforms

CollabNet VersionOne is responsible for installing all product updates (including full releases, patches, and all other updates) on all hosted CollabNet VersionOne platforms. Before any upgrade, whether it is a patch or major release, CollabNet VersionOne will open a Support Portal case to arrange an acceptable time for the upgrade that minimizes the impact to the site’s services. CollabNet VersionOne maintains a regular top-priority bug-fix schedule and applies it through patches, as soon as scheduling and resources permit.

Please see the table below for CollabNet VersionOne’s pre-scheduled maintenance plan. We reserve a 12-hour maintenance window each quarter to perform these types of planned infrastructure maintenance and upgrades. This allows customers to plan accordingly. Although the schedule is made freely available, CollabNet VersionOne will send out a notification to remind customers about the upcoming downtime two weeks before each pre-scheduled maintenance window.

2019 Maintenance Windows
(US Pacific Time Zone)
2019 Maintenance Windows Duration and Details
Q4 2019 Fri, Dec 6, 2019 - 7 PM to Sat, Dec 7, 2019 - 7 AM PST (12 hours)

2020 Maintenance Windows
(US Pacific Time Zone)
2020 Maintenance Windows Duration and Details
Q1 2020 Fri, Feb 7, 2020 - 7 PM to Sat, Feb 8, 2020 - 7 AM PST (12 hours)
Q2 2020 Fri, May 8, 2020 - 7 PM to Sat, May 9, 2020 - 7 AM PST (12 hours)
Q3 2020 Fri, Aug 7, 2020 - 7 PM to Sat, Aug 8, 2020 - 7 AM PST (12 hours)
Q4 2020 Fri, Nov 6, 2020 - 7 PM to Sat, Nov 7, 2020 - 7 AM PST (12 hours)

Platinum clients and those who have purchased a permanent staging server will have all major upgrades performed first on the staging server. The staging server will then be made available for the client's review and acceptance. If the account has a Personal Support Admin (PSA), the upgrade plan will outline all the details of the timeline and responsible parties for each step in the upgrade process. Platinum clients also have the option to have an upgrade performed outside normal working hours. (For information on how to acquire a permanent staging server or PSA for your account, please contact your salesperson.)

After the initial installation and configuration of your system on the hosted hardware, CollabNet VersionOne Support is responsible for handling any defects that may be encountered.

CollabNet VersionOne reserves the right to schedule outages on an as-needed basis to address security and capacity issues that cannot wait for the next quarterly maintenance window. We understand that the CollabNet VersionOne services are mission-critical for many customers, so we strive to keep these to an absolute minimum.

For CollabNet Onsite Customers

Maintenance and Upgrades for customers who have purchased an onsite support plan are not performed by CollabNet VersionOne Support. The detailed information on performing upgrades, would be available in docs.collab.net for corresponding releases. Nevertheless, requests like these from the onsite customers would be treated as custom work.

For VersionOne Customers

VersionOne Maintenance windows are scheduled for every Tuesday and Thursday night at 10PM. Not every instance will be affected however. No notifications will be sent, but if your instance is included, then it will be related to an existing support ticket that you are actively working with Support.

Point releases generally come out every two weeks and will be automatically applied to hosted instances the Saturday following release. By policy we try to limit point releases to 2 per month but may release more than two under certain circumstances.

For on-site customers, please subscribe to the RSS Feed on this page (https://community.versionone.com/Release-Notes-and-Downloads) to be notified of new releases and for info on how to download the latest version. If you require an older release, please contact support.