Compare Plans

CollabNet VersionOne offers the most widely used application lifecycle management platform for distributed software development, that are backed by three support programs: Silver, Gold, and Platinum on an annual or multi-year subscription basis. Also available are Custom Support Plans that can be tailored to meet specific business needs.

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CollabNet TeamForge®

ALM – Plan Comparison
Description Community Silver Gold Platinum
Application Options
General Installation
CollabNet Certified Integrations
Functional Use  
Support Hours 1   8x5 24x5 24x7
Annual Case Allotment   74 120 Unlimited
Named Contacts   2 5 10
E-mail Support  
Phone Support    
Personal Support Admin   Optional Optional Optional
Live Chat      
Initial Incident Response
Critical – P1   4 Hours 2 Hours 1 Hour
Major – P2   24 Hours 16 Hours 8 Hours
Minor – P3   2 – 3 Days 1 – 2 Days 24 Hours
Low – P4   1 – 2 Weeks 1 Week 5 Days
SaaS Options
Application Administration      
System Health Monitoring   24x7 24x7 24x7
Uptime Guarantee   99% 99.5% 99.9%
Standard Upgrade Plan  
Custom Upgrade Plan      
Custom Upgrade Schedule      
Staged Upgrade Testing      
Enhanced Disaster Recovery   Optional Optional
Active Disaster Recovery   Optional Optional Optional
Virtual Private Disk   Optional Optional Optional

Custom Support Plan

CollabNet VersionOne's Personalized Support offering gives you a custom solution for your business. The program provides you with a designated System Administrator for all your requests, who will be your advocate at CollabNet VersionOne. The System Administrator will personally monitor your cases and respond or route your queries as appropriate, using his strong knowledge of your configuration and environment. You can count on your admin to help you find the right knowledge base or self-help tools to meet your needs.

Contact CollabNet VersionOne for more details.

1 - Week Days: Monday to Friday, Week Ends: Saturday and Sunday.