CollabNet VersionOne offers the most widely used application lifecycle management platform for distributed software development, that are backed by three support programs: Silver, Gold, and Platinum on an annual or multi-year subscription basis. Also available are Custom Support Plans that can be tailored to meet specific business needs.
To learn more, Contact Us.
|ALM – Plan Comparison|
|CollabNet Certified Integrations|
|Support Hours 1||8x5||24x5||24x7|
|Annual Case Allotment||74||120||Unlimited|
|Personal Support Admin||Optional||Optional||Optional|
|Initial Incident Response|
|Critical – P1||4 Hours||2 Hours||1 Hour|
|Major – P2||24 Hours||16 Hours||8 Hours|
|Minor – P3||2 – 3 Days||1 – 2 Days||24 Hours|
|Low – P4||1 – 2 Weeks||1 Week||5 Days|
|System Health Monitoring||24x7||24x7||24x7|
|Standard Upgrade Plan|
|Custom Upgrade Plan|
|Custom Upgrade Schedule|
|Staged Upgrade Testing|
|Enhanced Disaster Recovery||Optional||Optional|
|Active Disaster Recovery||Optional||Optional||Optional|
|Virtual Private Disk||Optional||Optional||Optional|
Custom Support Plan
CollabNet VersionOne's Personalized Support offering gives you a custom solution for your business. The program provides you with a designated System Administrator for all your requests, who will be your advocate at CollabNet VersionOne. The System Administrator will personally monitor your cases and respond or route your queries as appropriate, using his strong knowledge of your configuration and environment. You can count on your admin to help you find the right knowledge base or self-help tools to meet your needs.
1 - Week Days: Monday to Friday, Week Ends: Saturday and Sunday.