Compare Plans
CollabNet VersionOne offers the most widely used application lifecycle management platform for distributed software development, that are backed by three support programs: Silver, Gold, and Platinum on an annual or multi-year subscription basis. Also available are Custom Support Plans that can be tailored to meet specific business needs.
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CollabNet TeamForge®
| ALM – Plan Comparison | ||||
|---|---|---|---|---|
| Description | Community | Silver | Gold | Platinum |
| Application Options | ||||
| General Installation | ||||
| CollabNet Certified Integrations | ||||
| Functional Use | ||||
| Support Hours 1 | 8x5 | 24x5 | 24x7 | |
| Annual Case Allotment | 74 | 120 | Unlimited | |
| Named Contacts | 2 | 5 | 10 | |
| E-mail Support | ||||
| Phone Support | ||||
| Personal Support Admin | Optional | Optional | Optional | |
| Live Chat | ||||
| Initial Incident Response | ||||
| Critical – P1 | 4 Hours | 2 Hours | 1 Hour | |
| Major – P2 | 24 Hours | 16 Hours | 8 Hours | |
| Minor – P3 | 2 – 3 Days | 1 – 2 Days | 24 Hours | |
| Low – P4 | 1 – 2 Weeks | 1 Week | 5 Days | |
| SaaS Options | ||||
| Application Administration | ||||
| System Health Monitoring | 24x7 | 24x7 | 24x7 | |
| Uptime Guarantee | 99% | 99.5% | 99.9% | |
| Standard Upgrade Plan | ||||
| Custom Upgrade Plan | ||||
| Custom Upgrade Schedule | ||||
| Staged Upgrade Testing | ||||
| Enhanced Disaster Recovery | Optional | Optional | ||
| Active Disaster Recovery | Optional | Optional | Optional | |
| Virtual Private Disk | Optional | Optional | Optional | |
Custom Support Plan
CollabNet VersionOne's Personalized Support offering gives you a custom solution for your business. The program provides you with a designated System Administrator for all your requests, who will be your advocate at CollabNet VersionOne. The System Administrator will personally monitor your cases and respond or route your queries as appropriate, using his strong knowledge of your configuration and environment. You can count on your admin to help you find the right knowledge base or self-help tools to meet your needs.
Contact CollabNet VersionOne for more details.
1 - Week Days: Monday to Friday, Week Ends: Saturday and Sunday.