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CollabNet offers the most widely used application lifecycle management platform for distributed software development, that are backed by three support programs; Silver, Gold, and Platinum on an annual or multi-year subscription basis. Also available are Custom Support Plans that can be tailored to meet specific business needs.
To learn more, Contact Us.
ALM – Plan Comparison
| Description | Community | Silver | Gold | Platinum |
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| Application Options | ||||
| General Installation |  |
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| CollabNet Certified Integrations | |
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| Functional Use | |
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| Support Hours 1 | 8x5 | 24x5 | 24x7 | |
| Annual Case Allotment | 74 | 120 | Unlimited | |
| Named Contacts | 2 | 5 | 10 | |
| E-mail Support | |
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| Phone Support | |
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| Personal Support Admin | Optional | Optional | Optional | |
| Live Chat | |
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| Initial Incident Response | ||||
| Critical – P1 | 4 Hours | 2 Hours | 1 Hour | |
| Major – P2 | 24 Hours | 16 Hours | 8 Hours | |
| Minor – P3 | 2 – 3 Days | 1 – 2 Days | 24 Hours | |
| Low – P4 | 1 – 2 Weeks | 1 Week | 5 Days | |
| SaaS Options | ||||
| Application Administration | |
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| System Health Monitoring | 24x7 | 24x7 | 24x7 | |
| Uptime Guarantee | 99% | 99.5% | 99.9% | |
| Standard Upgrade Plan | |
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| Custom Upgrade Plan | |
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| Custom Upgrade Schedule | |
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| Staged Upgrade Testing | |
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| Enhanced Disaster Recovery | Optional | Optional | |
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| Active Disaster Recovery | Optional | Optional | Optional | |
| Virtual Private Disk | Optional | Optional | Optional | |
Custom Support Plan
CollabNet's Personalized Support offering gives you a custom solution for your business. The program provides you with a designated System Administrator for all your requests, who will be your advocate at CollabNet. The System Administrator will personally monitor your cases and respond or route your queries as appropriate, using his strong knowledge of your configuration and environment. You can count on your admin to help you find the right knowledge base or self-help tools to meet your needs.
| Enterprise-grade Git – Plan Comparison | ||||
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| Description | Silver | Gold | Platinum | |
| Application Options | ||||
| General Installation | |
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| CollabNet Certified Integrations | |
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| Functional Use | |
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| Support Hours 1 | 8x5 | 24x5 | 24x7 | |
| Annual Case Allotment | 74 | 120 | Unlimited | |
| Named Contacts | 2 | 5 | 10 | |
| E-mail Support | |
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| Phone Support | |
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| Live Chat | |
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| Initial Incident Response | ||||
| Critical – P1 | 4 Hours | 2 Hours | 1 Hour | |
| Major – P2 | 24 Hours | 16 Hours | 8 Hours | |
| Minor – P3 | 72 Hours | 48 Hours | 24 Hours | |
| Low – P4 | 1–2 Weeks | 1 Week | 5 Days | |
Get more with TeamForge support, already including Subversion and Git support.
Sign up for training classes, or contact us for migration from Subversion, TFS, ClearCase and CVS.
Learn more about CollabNet TeamForge with enterprise-grade Git.
| Apache™ Subversion® – Plan Comparison | ||||
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| Description | Community | Silver | Gold | Platinum |
| Application Options | ||||
| General Installation | |
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| CollabNet Certified Integrations | |
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| Functional Use | |
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| Support Hours 1 | 8x5 | 24x5 | 24x7 | |
| Annual Case Allotment | 74 | 120 | Unlimited | |
| Named Contacts | 2 | 5 | 10 | |
| E-mail Support | |
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| Phone Support | |
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| Live Chat | |
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| Initial Incident Response | ||||
| Critical – P1 | 4 Hours | 2 Hours | 1 Hour | |
| Major – P2 | 24 Hours | 16 Hours | 8 Hours | |
| Minor – P3 | 72 Hours | 48 Hours | 24 Hours | |
| Low – P4 | 1 – 2 Weeks | 1 Week | 5 Days | |
Get more with TeamForge support, already including Subversion and Git support.
| ScrumWorks Pro – Plan Comparison | ||||
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| Description | Silver | Gold | Platinum | |
| Application Options | ||||
| Support Hours 1 | 8x5 | 24x5 | 24x7x365 | |
| Named Contacts | 2 | 5 | 10 | |
| Annual Case Allotment | 74 | 120 | Unlimited | |
| Support Portal | |
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| E-mail Support | |
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| Phone Support | |
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| Live Chat | |
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| Initial Incident Response | ||||
| Critical – P1 | 4 Hours | 2 Hours | 1 Hour | |
| Major – P2 | 24 Hours | 16 Hours | 8 Hours | |
| Minor – P3 | 72 Hours | 48 Hours | 24 Hours | |
1 - Week Days: Monday to Friday, Week Ends: Saturday and Sunday.
* Apache, Apache Subversion and the Subversion logo are trademarks of the Apache Software Foundation. Subversion® is a registered trademark of the Apache Software Foundation.