Supported Products

CollabNet is modifying its support policy with respect to current and legacy releases of TeamForge

• CollabNet has moved from semantic versions of TeamForge to its annualized versions.
• The last semantic version was CTF 8.2 released in Febrauary 2016.

Full support for current TeamForge releases

• CollabNet will provide full support for all semantic and annualized versions during the 12-month period following general availability of the respective version.

Limited support for legacy TeamForge releases

• CollabNet will provide limited support for all TeamForge releases older than 12 months but not older than 36 months.
• During this limited support period, CollabNet will continue to provide all support programs other than providing patches and fixes for the applicable releases – these will be provided at CollabNet’s discretion.

End of Life

• All TeamForge releases will move to End of Life (EoL) status 36 months after general availability.
• Once a release enters EoL status, Customer Support is provided on a time and materials basis at CollabNet’s discretion. Additionally, patches and fixes are provided at CollabNet’s discretion.

With our recent release of CollabNet TeamForge 16.10, there are changes to our Gerrit Support policy:

• When Gerrit and CTF are hosted on the same box - CollabNet supports this scenario only if their versions are the same. For example, if CTF version is 16.10, the Gerrit version will also need to be 16.10.
• While on a separate host install - we only support the versions of Gerrit that match with the last supported version of CTF as well as two new releases for Gerrit. For example, if the last supported version of CTF is 16.10, then the supported Gerrit versions on a separate host would be 16.10, 17.01, and 17.04.

The support and obsolescence policy mentioned for CollabNet TeamForge will be followed to provide support or fixes on different versions of Gerrit based on the release date.